General Inquiries

For questions related to product information, account assistance, billing, or non-technical support, please reach us at the following address. We respond with professionalism and clarity to help you move forward.

• Email: [email protected]
• Subject guidance: Include "General Inquiry" in the subject line to assist efficient routing.
• Response governance: See the Response Times section for our standard expectations.

Developer Submissions

Ujumu welcomes developer submissions, partnerships, API integrations, and SDK contributions. To ensure timely and thorough evaluation, please structure your correspondence to [email protected] with the subject line "Developer Submission." Your message should convey:

• Organization name and primary point of contact
• Concise project description and objectives
• Technical specifics: APIs, endpoints, authentication, and data flow
• Available documentation or code samples
• Security posture, compliance considerations, and data handling
• Proposed timeline and any resource commitments required

If you prefer, you may attach documentation or provide a secure link to a collaborative workspace. Our partnerships team will review the submission and respond with the next steps.

Response Times

We align our support commitments with practical expectations and clear communication. The following timeframes reflect typical performance during business hours, subject to workload and extraordinary circumstances:

• General inquiries: Acknowledgement within 4–6 hours; substantive reply within 1–2 business days.
• Developer submissions: Acknowledgement within 1 business day; initial technical review within 3–5 business days; final decision communicated within 7–10 business days, depending on complexity.
• Urgent matters: For production outages or security incidents, please mark the message as “Urgent.” On-call escalation is available during standard business hours to shorten resolution paths.

Please note that holiday periods, regional constraints, and high-severity incidents may affect these estimates. We commit to informing you promptly of any anticipated delays and will provide revised timelines as soon as practical.